You can reach us by phone, mail, or fax.
We respond as quickly as possible to every contact method, usually within 24 hours on business days. In any case, you will receive a response within this maximum period:
| Your request | Description | Maximum response time |
|---|---|---|
| More information | You want information about our products, services, or your own insurance. | 3 business days |
| Purchase insurance | You want to purchase new insurance from us. | 3 business days |
| Make changes | You want to make changes or adjustments to your insurance. | 3 business days |
| Overview and documents | You request an overview, calculation, or document. | 3 business days |
| Claim or payout | You submit a claim or request a payout. | 3 business days |
| Complaint | You file a complaint about our services. | 3 business days |